Refund policy

🔄 Return & Refund Policy

At CartifyPk, your satisfaction is our top priority! 💙 If you're not completely happy with your purchase, we’re here to help make things right.

⏱️ Return Window: You have 3 days from the date of delivery to request a return or exchange.
🏷️ Condition: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags and packaging intact.
❌ Non-Returnable Items: Final sale items, personalized products, and hygiene-sensitive goods cannot be returned.

🔍 Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
💸 Processing: If approved, your refund will be processed back to your original payment method (or via bank transfer/store credit for Cash on Delivery orders) within 5–7 business days.
🚚 Shipping Fees: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

📸 Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Send us a photo/video proof within 24 hours of delivery so we can arrange a free replacement or full refund right away!

📧 Email us at cartifypk313@gmail.com (or reach out via WhatsApp/Contact Us form).
📝 Include your Order Number, receipt, and the reason for the return.
📦 We will guide you through the instructions on where and how to send your package.